Find answers to our most frequently asked questions.
General questions
Where is Zyora based?
We’re proudly based in Australia, Melbourne. With our designs inspired by modern minimalism and everyday elegance.
Do you ship internationally?
No, Zyora currently ships only within Australia. We’re working on expanding, and international shipping may be added in the future.
How long does shipping take?
Standard delivery usually takes 5–10 days depending on your location.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase. After that, they may already be in processing.
Click here is you want to change or cancel your order.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Product information
What materials are your products made from?
We use carefully selected, high-quality fabrics and finishes designed for comfort and durability.
How do I find the right size?
Each clothing item includes a detailed size guide to help you choose the best fit.
Are the colors true to the photos?
Yes, our photos are taken to reflect the real product, though slight variations may occur due to lighting or screens.
How should I care for my items?
Care instructions are provided on each product page and on the label inside your item.
Do you restock sold-out items?
Some items are restocked, but many are limited editions — we recommend ordering while available.
Still have questions?
Our team is here to help — reach out anytime through our contact page or customer support, and we’ll get back to you quickly.
